8.1 The description of the Online Course on the Website, relevant Brochure or through email correspondence with you (as applicable) will set out details of the contents of the available Online Courses.
8.2 Except as set out out on the Website, relevant Brochure or through email correspondence with you (as applicable) no additional Course Materials and/or tuition (either online, face to face or classroom) will be provided by ATI.
8.3 Upon receipt of an order confirmation email from ATI you will be notified of when you and/or your student will have access to the Online Course purchased and for the length of time such access will be made available to you and/or your student, unless any such Online Course is removed.
8.4 The receipt of an Online Course is personal to each student and, unless otherwise agreed by ATI pursuant to Additional Terms and Conditions, you and/or the student may not share or transfer rights to access the Online Course or provide an Online Course to any other person or student.
8.5 You or your student may incur charges to your internet service provider while you are accessing and/or downloading the Course Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Course Materials. You and/or your student are responsible for paying any such charges.
8.6 You acknowledge that ATI operates a zero tolerance policy in relation to inappropriate behaviour of students. In particular, slander, defamation and libel, abusive or violent behaviour directed at ATI, ATI staff or other students and unfair or dishonest practices will not be tolerated under any circumstances. ATI may, in its reasonable discretion and without liability or an obligation to refund any Course Fee, refuse to supply any Online Course to any student who engages in inappropriate behaviour. Where you purchase on behalf of a student you acknowledge that you will bring this clause to the attention of your students.
8.7 We reserve the right to monitor IP addresses that are used to access the Course Materials and, if a student if found to be in contravention of the access rules we may terminate a student’s access to the Online Course and the Course Material. In such circumstances, no refund will be given.
8.8 We are a City and Guilds registered Centre, which means that our level of teaching is regulated and externally assessed to ensure high quality. However, only diplomas containing the title “educator” are level 3 or level 4 qualifications awarded by City and Guilds. Other courses, regardless of level, are still subject to the teaching quality standards of City and Guilds, and although the content is certified by the CMA or other certifying bodies they do not carry a level 3 or 4 qualification. These courses bear the logo to recognise that we are a City and Guilds Center and hold CMA and other certifications.
Workshops
8.8 In-person Workshops are subject to minimum attendance requirements. If attendance numbers are too low, We reserve the right to cancel the Workshop or transition it to an online format where feasible. Certain aspects of the Workshop may not be deliverable in an online setting, and We do not guarantee that all elements of the in-person experience can be replicated virtually.
8.9 Where applicable, in-person Workshops may include professional photography and/or videography services. If a Workshop is moved online, subject to sub clause 8.11 below, these services will not be provided, and no partial refunds or alternative compensation will be offered for any unavailable elements.
8.10 If a Workshop is provided on a complementary basis or as part of an Online Course, no refunds or adjustments will be made in the event of a format change.
8.11 For paying attendees, if a Workshop is moved online, you will have the option to either cancel for a full refund or attend the online session, subject to any adjusted content or format. If a workshop is cancelled entirely, any fees paid will be refunded in full.
8.12 If you have enrolled in an Online Course or diploma that includes access to a Workshop (whether in-person or online) that is ordinarily chargeable, and you subsequently request a refund for the Online Course, We reserve the right to deduct the standard cost of the Workshop from any refund issued. This applies whether the Workshop was attended in full or in part.
8.13 We will make reasonable efforts to notify attendees of any changes as soon as possible. Any additional costs incurred you (such as travel or accommodation) remain their sole responsibility, and We shall not be liable for any consequential losses resulting from workshop changes or cancellations.